Aviation portfolio mockup for Samantha Krüger with navigation menu and a boarding pass that now carries a scannable vCard QR code next to the contact details.
samantha.krueger.joburg
OS231AAS88NC404
VIE · VIENNA INTL — GROUND OPERATIONS
Samantha Krüger
Passenger service agent · Aviation and IT specialist
4.5 years on the operational side of Vienna Airport — disruption management, gate ops and agent training — plus the code to automate it. Creator of hOpS, a fully automated boarding-support dispatch app in daily use.
TRACKING S. KRÜGER3 YRS AUSTRIAN AIRLINESDISRUPTION MGMTTRAINER POOLUMNR CAREAPP HOPS OPERATIONALDE + EN NATIVECOMRADES 90K FINISHERTRACKING S. KRÜGER3 YRS AUSTRIAN AIRLINESDISRUPTION MGMTTRAINER POOLUMNR CAREAPP HOPS OPERATIONALDE + EN NATIVECOMRADES 90K FINISHER
01 · ROUTE
Career flight path
Three airports, one trajectory — Johannesburg roots, Graz engineering, Vienna operations.
◉ LIVE ROUTE REPLAYSPD 480KT · ALT FL350
02 · FLIGHT LOG
Experience
Every rotation logged. Current leg: Austrian Airlines.
OS · AUSTRIAN AIRLINESEN ROUTE
Passenger service agent — disruption team and trainer
VIE — Vienna Airport · STD 06/2023 · ETA —
06/23
NOW
Daily ops: independent check-in, boarding, gate supervision and care of unaccompanied minors (UMNR).
hOpS: designed, built and runs a fully automated dispatch app that coordinates boarding-support staff — demand-driven, resource-efficient, systematically documented.
Disruption management: rebookings plus hotel, catering and ground-transport coordination during irregular operations.
Trainer pool: onboarding and on-the-job coaching for new agents; handling processes for a customer airline.
AAS · AIRLINE ASSISTANCE CHLANDED
Passenger service agent
VIE — Vienna Airport · STD 04/2022 · ATA 05/2023
04/22
05/23
Independent check-in and boarding, gate supervision for on-time departures, UMNR care.
NC · NETCONOMYLANDED
Web app service engineer
GRZ — Graz · STD 06/2020 · ATA 06/2021
06/20
06/21
Customer support for complex web applications and shops; change requests and automation improvements; monitoring and on-call first-level support.
03 · SYSTEMS
Departures board
Skills with a confirmed status.
DEPARTURESSKILLS + SYSTEMS
SYSTEMCATEGORYSTATUS
AMADEUS ALTÉAAIRLINE SYSEXPERT
SABRE INTERACTAIRLINE SYSPROFICIENT
BA FLYAIRLINE SYSPROFICIENT
DISRUPTION MGMTOPERATIONSEXPERT
TRAINING / COACHINGOPERATIONSEXPERT
JAVASCRIPTDEVADVANCED
PYTHONDEVADVANCED
HTML / CSSDEVADVANCED
MERN STACKDEVPROFICIENT
04 · HANGAR
Projects
Things I've built — one of them runs daily at the gate.
FEATURED · IN DAILY OPS
hOpS — dispatch automation
Self-initiated app that fully automates the demand-driven allocation of boarding-support staff at VIE. Built solo, documented systematically, used every day.
JavaScriptAutomationOps
Live flight tracker
A flightradar24-style live tracker built into my personal site — the DNA of this page.
MERNLive data
Mine safety app
Work-safety and near-miss reporting web app for the mining industry.
Web appReporting
RAC website
Design and development, end to end.
HTMLCSSJS
ALSO IN THE LOGBOOK — COMRADES ULTRA 90 KM FINISHER ◆ TAE KWON DO